by Ron Hequet | Nov 14, 2017 | Business Development, Customer Satisfaction, Small Business
Most businesses claim that they have great customer service. However, when I ask business owners what makes their business better than the competition, I usually hear, “We’ve got great customer service.” Then, I usually respond, “Really? Does the customer know...
by Ron Hequet | Nov 7, 2017 | Business Development, Career Development, Performance Improvement, Personal Development, Professional Career, Self-Achievement, Small Business
Failure should be viewed as a step to achievement. Just before I started my first company, my father used to tell me, “If you’re not making mistakes, you’re not doing anything.” Over the years, I took my mistakes and failures personally – as some sort of deficiency,...
by Ron Hequet | Oct 31, 2017 | Business Development, Business Planning, Small Business
If you believe the only way to do something right is to do it yourself, then you are in the way of growing your business. Instead, try implementing these 5 basic steps for proper delegation of tasks and duties. Not only will you free up your valuable time and...
by Ron Hequet | Sep 24, 2017 | Business Development, Business Planning, Customer Retention, Customer Satisfaction, Marketing, Profit and Cash Flow
We have all heard that information is power and that success leaves clues. So, why not put on your Sherlock Holmes hat and investigate your way to increased sales? There are many ways for your organization to maximize opportunities to gain more customers and increase...
by Ron Hequet | Aug 17, 2017 | Business and Career Development, Customer Satisfaction, Small Business
Every day, depending on the size of your business, opportunities arise to improve the experience of your customer. If your business doesn’t have a program to capture what your customers say about you, then you are missing one of the fastest ways to increase sales and...
by Ron Hequet | Jul 4, 2017 | Business Development, Business Planning, Customer Education, Customer Retention, Marketing, Small Business
I want to share with you some simple strategies to turn your prospects into repeat customers, so you can market to them in the future. Unfortunately, not all of your prospects will move through your sales funnel in the way you planned. Therefore, you need to focus...
