Discernment Principles for Every Employer and Employee

Discernment Principles for Every Employer and Employee

When I was a high school senior, I signed up for speech class. I admit it was mostly because of the new, just out of college, gorgeous speech teacher.  However, I learned a lot from her. I even learned discernment. Not because of my youthful infatuation, but because...
13 Traits of Sales Leadership Champions

13 Traits of Sales Leadership Champions

Do you have what it takes to be a champion in sales leadership? When you raise your own level of performance, professionalism, and focus, the team follows. You set the tone by your example and results. Your role as a sales manager is to lead and develop sales people...
How Frontline Employees Create First-Rate Experiences

How Frontline Employees Create First-Rate Experiences

Often, I spend more time on a plane than shopping or making purchases from businesses. Therefore, the experience I get from the flight attendant—the frontline employee—makes a big difference in my level of satisfaction with the flight.  When I board the plane, that...

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