How Frontline Employees Create First-Rate Experiences

How Frontline Employees Create First-Rate Experiences

Often, I spend more time on a plane than shopping or making purchases from businesses. Therefore, the experience I get from the flight attendant—the frontline employee—makes a big difference in my level of satisfaction with the flight.  When I board the plane, that...
Right Thoughts Produce Right Leaders

Right Thoughts Produce Right Leaders

Every one of us add to or detract from our professional and personal lives based on our own thoughts.  Our thoughts influence what and how we achieve. In turn, our actions result from the input to our conscious and subconscious mind.  If we feed our mind with thoughts...
How to Achieve Success After Failure

How to Achieve Success After Failure

Failure should be viewed as a step to achievement. Just before I started my first company, my father used to tell me, “If you’re not making mistakes, you’re not doing anything.”  Over the years, I took my mistakes and failures personally – as some sort of deficiency,...
5 Creative Ways To Pursue Uncommon Excellence

5 Creative Ways To Pursue Uncommon Excellence

A commitment to achievement is neither popular nor quick, but it is imperative to pursuing and achieving excellence. — Ron Hequet Even as a teenager, I was driven towards excellence. When I was 16, I had a summer job working for the city public works department....

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