by Ron Hequet | May 15, 2018 | Business Development, Business Planning, Career Development, Customer Retention, Customer Satisfaction, Leadership, Performance Improvement, Small Business
Often, I spend more time on a plane than shopping or making purchases from businesses. Therefore, the experience I get from the flight attendant—the frontline employee—makes a big difference in my level of satisfaction with the flight. When I board the plane, that...
by Ron Hequet | May 8, 2018 | Business Development, Business Planning, Customer Retention, Customer Satisfaction, Leadership, Marketing, Profit and Cash Flow, Small Business
Having founded and started a few companies myself, I know which factors contribute to the success and failure of profitability. As a result, I recommend that business owners develop a plan to market and sell their way to success. As you become a better partner and...
by Ron Hequet | May 1, 2018 | Business Development, Business Planning, Leadership, Small Business
As a business owner, do you believe the only way to get something done right is to do it yourself? Do you prefer to do the work yourself rather than teach someone else how to do it? If you do, that’s limited thinking and unproductive behavior. If you avoid delegation...
by Ron Hequet | Apr 24, 2018 | Business Development, Business Planning, Leadership, Marketing, Small Business
There was a time when entrepreneurship had negative implications. Most people thought business owners were crazy because the risk was too great. After all, what normal person would invest everything they had to start a business that may not make it? With so many...
by Ron Hequet | Apr 17, 2018 | Business Development, Career Development, Leadership, Performance Improvement, Personal Development, Professional Career, Self-Achievement, Small Business
Every one of us add to or detract from our professional and personal lives based on our own thoughts. Our thoughts influence what and how we achieve. In turn, our actions result from the input to our conscious and subconscious mind. If we feed our mind with thoughts...
by Ron Hequet | Mar 13, 2018 | Business Development, Business Planning, Employment, Leadership, Small Business
Company culture includes more than your organization’s mission statement, company handbook or formalized policies. It’s the personality of a company, defining the atmosphere (whether negative or positive) in which your employees work. It’s that nebulous, yet defining...