by Ron Hequet | Nov 28, 2017 | Business Development, Business Planning, Leadership, Marketing, Performance Improvement, Small Business
During economic uncertainty, small business owners typically respond by slashing funds dedicated to training, especially sales training. However, a reduction in training is the wrong choice for any business, particularly B2B companies. Reducing or eliminating sales...
by Ron Hequet | Nov 21, 2017 | Business and Career Development, Leadership, Self-Achievement, Small Business
Owning a business or becoming a manager does not guarantee that you will develop good leadership skills. No one, including me, was automatically a good leader. Like honing any skill set, it takes study and practice…and more study and practice. In my experience as a...
by Ron Hequet | Nov 14, 2017 | Business Development, Customer Satisfaction, Small Business
Most businesses claim that they have great customer service. However, when I ask business owners what makes their business better than the competition, I usually hear, “We’ve got great customer service.” Then, I usually respond, “Really? Does the customer know...
by Ron Hequet | Nov 7, 2017 | Business Development, Career Development, Performance Improvement, Personal Development, Professional Career, Self-Achievement, Small Business
Failure should be viewed as a step to achievement. Just before I started my first company, my father used to tell me, “If you’re not making mistakes, you’re not doing anything.” Over the years, I took my mistakes and failures personally – as some sort of deficiency,...