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Are You Playing Tug-O-War With Your Cutomers?

Are You Playing Tug-O-War With Your Cutomers?

by Ron Hequet | Jun 23, 2015 | Business Planning, Performance Improvement, Professional Career

There’s a road story (most likely fictional) of two hotels in the same small town.  One had a sign on the reception desk which read, ‘Although breakfast is included in your room rate, you will not receive a reduction or credit if you do not eat breakfast.’  The other...
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