by Ron Hequet | Mar 12, 2009 | Career Development
Has a definitive book on service and the treatment of customers, clients, shoppers, patrons, et al, ever been written? Yes, but you would never know it. The treatises that come to mind are Tom Peters’, ‘In Search of Excellence’, 1986, Carl Sewell Jr., Customers for...
by Ron Hequet | Feb 2, 2009 | Career Development
Several weeks ago, I received a blast from Stephen Covey, introducing his new mantra, ‘The Speed of Trust’, offering me and others the opportunity to enroll in the initial web-cast with Stephen. This introductory web-cast offered the opportunity to issue pre-cast...
by Ron Hequet | Dec 15, 2008 | Career Development
Many of us have super-seniors in our family who can remember the 1930’s. When I was young, I used to listen to the older folks in my family, who lived during those times; talk about what it was like. Although there certainly where challenges, I never heard anyone in...
by Ron Hequet | Nov 20, 2008 | Career Development
My Marriott hotel of the last few days is located amongst many fine nationally known restaurants. Saturday night I was invited and agreed to have dinner with my client, Mr. and Ms. Smith, at their wonderful home. I have a soft rule; I don’t visit a client’s home (more...
by Ron Hequet | Nov 10, 2008 | Career Development
Greetings: This first blog entry turned out to be much more difficult than I had anticipated. I have written and rewritten this several times; naturally wanting to impress you and keep you coming back. Then I thought, ah, the heck with that. How about between the...
