by Ron Hequet | Dec 26, 2017 | Business and Career Development, Business Planning, Leadership, Personal Development, Small Business
When my son started in competitive golf at 8 years old, I was vigilant in teaching him the importance of tracking results. Not just the per hole score, but recording the shot results that made up that score. He tracked the location of missed and made fairway drives,...
by Ron Hequet | Dec 19, 2017 | Business and Career Development, Leadership, Performance Improvement, Personal Development, Self-Achievement
When you make a purposeful decision to control your mind and actions, you develop the character to achieve the positive. Do it Now! No, it’s not a version of the Nike tag. Businessman, W. Clement Stone first said it. He and Napoleon Hill discovered one of the most...
by Ron Hequet | Dec 12, 2017 | Business and Career Development, Customer Retention, Customer Satisfaction, Employment, Leadership
Although giving gifts is not the reason I celebrate Christmas, it is nonetheless part of the holiday. While I truly enjoy the giving part, I feel less enthused about the shopping and buying part…and not because I am male. You might think that all employees,...
by Ron Hequet | Nov 14, 2017 | Business Development, Customer Satisfaction, Small Business
Most businesses claim that they have great customer service. However, when I ask business owners what makes their business better than the competition, I usually hear, “We’ve got great customer service.” Then, I usually respond, “Really? Does the customer know...
by Ron Hequet | Aug 17, 2017 | Business and Career Development, Customer Satisfaction, Small Business
Every day, depending on the size of your business, opportunities arise to improve the experience of your customer. If your business doesn’t have a program to capture what your customers say about you, then you are missing one of the fastest ways to increase sales and...
by Ron Hequet | Feb 14, 2017 | Business Development, Business Planning
Consider this – many businesses focus solely on attracting new customers, but that’s not always the smart thing to do. To build a solid customer base, you NEED to spend a good amount of your time retaining current and former customers. You already know these people to...
